Privacy policy

This policy covers what the enquiry form on this website collects, how it is stored and who it goes to.

What we collect
The enquiry forms on this site ask for your name, phone number, email address, the suburb the job is in, the type of work you are after and whatever you write in the message box. Only the name, phone and email are required. We do not ask for payment details anywhere on this site.

Why we collect it
So we can call you back, work out what you need and give you a quote. We do not use it for anything else, and we do not send marketing email unless you ask us to.

Where it goes
Submissions are emailed to Bains Renovations and a copy is held in the website database on our Australian hosting. Email is sent through a third party delivery service so that it arrives reliably. Nobody outside the business sees your enquiry.

We do not sell your information
We do not sell, rent or trade personal information, and we do not pass it to anyone else except where we are required to by law.

Analytics and cookies
This site uses Google Analytics to count visits and see which pages people read. It records things like the pages viewed, the browser and a general location, not your name or your contact details. You can block cookies in your browser settings if you would rather not be counted.

How long we keep it
Enquiries are kept while we are talking to you about the job and for as long as we need them for our records afterwards. If you would rather we deleted yours, ask and we will.

Getting a copy, or correcting something
Under the Privacy Act 1988 you can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@bainsrenovations.com.au and we will sort it out.

If you are not happy
Tell us first and we will try to fix it. If you are still not satisfied you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact
Bains Renovations, ABN 40 664 620 406
Email info@bainsrenovations.com.au
Phone 08 6261 4432

Last updated 15 September 2026.